I am really excited about this week’s topic. I want to discuss what the beauty industry does behind the scenes in preparation for a new product launch. I will begin with the process of analyzing sentiment.
In case you have been living under a rock, makeup is the brand-new buzz word. With four out of five women opting to cover their natural freckles or an unexpected breakout with makeup, how could the industry be considered so controversial?
It is 2018! With megastars like Alicia Keys standing for natural beauty and the #NoMakeup movement, the industry is facing a “trial by Twitter.” Of course, to an industry that is projected to be valued at over $800 billion in the next five years, criticism is just a part of the territory. To me, the beauty industry is like the best lip plumper in the market, thriving.
The “no-makeup makeup” is a huge trend and has overtaken the original stance of #NoMakeup. I agree this is somewhat disheartening; what was a very powerful movement has been buried under CC cream and ultra-lightweight foundation. What most people don’t know, is just about every campaign was carefully crafted to adhere to the response of the last one. Meaning, nearly everything from foundation to nail-polish was planned around the latest trends.
What happens after all this sentiment data has been collected? If the company wants to be successful, it should continue by doing more research. According to Forbes, the first four out of 17 steps anyone should take before launching a product, are centered around having an intimate understanding of your audience. Social listening should be utilized, and with the help of platforms like Meltwater and Twitter, it is easier than ever.
For example, here is one of my recent tweets to MAC Cosmetics:
I am sure the company deals with hundreds of mentions every day and probably has a database of automated answers, but the fact that they are listening should be what we care about. Imagine if 100 of my friends and I stated our opinion on the company’s lack of sonic blue blush. MAC would then have a choice, to either make the desired blue blush or not.
For argument’s sake, let’s say the company is moving forward with launching the blue blush. One of the next steps would include creating a demo or tester. After successfully completing the product safety testing and quality control, it is time to spend the blush out to the company’s list of influencers. In a perfect world, each influencer is loving and raving about the blush, and their audiences are ecstatic about the innovation.
Before MAC officially launches its sonic blue blush, the company should ask itself “why,” one more time. Why does the world need this blue blush? Why do people want a blue blush? Why did we create a blue blush? The fact is, the answers to these questions can be found with research, and MAC should be obligated to answer them without hesitation.
It is go time; the blue blush has hit the market. Unfortunately, we don’t live in a perfect world and there are a few loud disapproval’s. Good thing the company did its research and has already blocked @WeHateBlue because of its habit of publicly posting inappropriate comments.
Congratulations! You now have a foundation on how to do a new product launch. What are you going to launch next? I encourage you to read the entire, “17 Steps to Take Before You Launch a Product,” and then let me know what you think the next biggest trend will be.
Janet Diane White 