I am really excited about this week’s topic. I want to discuss what the beauty industry does behind the scenes in preparation for a new product launch. I will begin with the process of analyzing sentiment.
In case you have been living under a rock, makeup is the brand-new buzz word. With four out of fivewomen opting to cover their natural freckles or an unexpected breakout with makeup, how could the industry be considered so controversial?
It is 2018! With megastars like Alicia Keys standing for natural beauty and the #NoMakeup movement, the industry is facing a “trial by Twitter.” Of course, to an industry that is projected to be valued at over $800 billion in the next five years, criticism is just a part of the territory. To me, the beauty industry is like the best lip plumper in the market, thriving.
The “no-makeup makeup” is a huge trend and has overtaken the original stance of #NoMakeup. I agree this is somewhat disheartening; what was a very powerful movement has been buried under CC cream and ultra-lightweight foundation. What most people don’t know, is just about every campaign was carefully crafted to adhere to the response of the last one. Meaning, nearly everything from foundation to nail-polish was planned around the latest trends.
What happens after all this sentiment data has been collected? If the company wants to be successful, it should continue by doing more research. According to Forbes, the first four out of17 steps anyone should take before launching a product, are centered around having an intimate understanding of your audience. Social listening should be utilized, and with the help of platforms like Meltwater and Twitter, it is easier than ever.
I am sure the company deals with hundreds of mentions every day and probably has a database of automated answers, but the fact that they are listening should be what we care about. Imagine if 100 of my friends and I stated our opinion on the company’s lack of sonic blue blush. MAC would then have a choice, to either make the desired blue blush or not.
For argument’s sake, let’s say the company is moving forward with launching the blue blush. One of the next steps would include creating a demo or tester. After successfully completing the product safety testing and quality control, it is time to spend the blush out to the company’s list of influencers. In a perfect world, each influencer is loving and raving about the blush, and their audiences are ecstatic about the innovation.
Before MAC officially launches its sonic blue blush, the company should ask itself “why,” one more time. Why does the world need this blue blush? Why do people want a blue blush? Why did we create a blue blush? The fact is, the answers to these questions can be found with research, and MAC should be obligated to answer them without hesitation.
It is go time; the blue blush has hit the market. Unfortunately, we don’t live in a perfect world and there are a few loud disapproval’s. Good thing the company did its research and has already blocked @WeHateBlue because of its habit of publicly posting inappropriate comments.
Congratulations! You now have a foundation on how to do a new product launch. What are you going to launch next? I encourage you to read the entire, “17 Steps to Take Before You Launch a Product,” and then let me know what you think the next biggest trend will be.
After listening to the recent S.I. Newhouse School of Public Communications conversation with NPR’s David Folkenflik, I can tell you true and honest media is more important than ever. In the first couple of minutes of Folkenflik’s opening statement, he brought up the question as to why media may choose to publish articles that may be far from the truth. This idea of dishonest media or fake news got me thinking of ethics, and whether or not the truth really matters.
WAER news director Chris Bolt was one of the mediators for the discussion with Folkenflik. Bolt, brought up a pretty important question – Why doesn’t the media focus on things that are less sexy? Like the environment, local elections, education policy, etc. The two men were able to get to the conclusion, that at the end of the day, media gives people what they want.
In a recent poll by Gallup, nursing was ranked the number one most trusted profession with 82 percent of participants agreeing for the 16th year in a row. The highest ranking communications profession are newspaper reporters holding steady at 25 percent trustworthiness. Advertisers were ranked low at 18 percent and public relations practitioners did not make the list.
Let us take a detour for a moment and imagine a successful beauty campaign. What made it successful? Can you point out what appealed to you the most? The fact is most beauty campaigns are meticulously crafted, researched and tested before the public ever sees them. The reason for all of this painstaking work is not to pull the wool over everyone’s eyes, but to create a connection and beneficial relationship. As Folkenflik said, “we are in a time of extremely short attention spans.” The task of creating a relationship within seconds is daunting and at times may be seen as jarring to the consumer, but who said love, at first sight, was easy?
As you might already know, I am currently studying public relations at S.I. Newhouse School of Public Communications. I have spent quite a bit of time and my money in efforts to become a public relations expert. I think we can all agree that education is very important, but so is your time and money, so here is the truth. Public relations no matter the industry, or position, focuses on building mutually beneficial relationships.
I know our society is in a time of media scrutiny and most people are finding it hard to trust anything, so I think this is a perfect time to remind anyone reading my blog of the six values held by the Public Relations Society of America (PRSA) and me:
Advocacy: We provide a voice in the marketplace of ideas, facts, and viewpoints to aid informed public debate.
Honesty: We adhere to the highest standards of accuracy and truth in advancing the interests of those we represent and in communicating with the public.
Expertise: We advance the profession through continued expert-level development, research, and education.
Independence: We provide objective counsel to those we represent. We are accountable for our actions.
Loyalty: We are faithful to those we represent, while also honoring our obligation to serve the public interest.
Fairness: We respect all opinions and support the right of free expression.
I have proudly taken the pledge putting honesty at the top of my priorities for this blog and the rest of my career.
Next week, I will be returning to my regular content and am excited to describe the process of a new beauty product launch. In the meantime, please let me know what you think of this type of content in the comment box below.